Customer Care

Find quick answers to your questions below...

Guarantees

What is your return and exchange policy?

Our Policy: If you are not satisfied with your purchase, return it to us within the first 30 days for an exchange or refund. We exchange or refund any unwashed or unworn merchandise with a copy of your invoice.

Return: Didn't work out? Simply send it back to us with your invoice and we'll credit you back to the original payment type. By sending returns to the Standard Returns Address, credit card purchases will receive credit back to the credit card used. Please note that you assume all costs in shipping the item back to us using the carrier of your choice.

Exchange: Want something else? Send it back to us for a simple exchange. Please note that you assume all costs in shipping to us, and we assume the cost in shipping back to you.

How to Send it Back: To ensure return accuracy, remember to enclose your invoice with your return. Simply return it to us using the carrier of your choice to:

American Superstar Returns
1804 Garnet Avenue #485
San Diego, CA 92109

Remember to include your return address and to send it pre-paid; no CODs allowed.

Ordering & Shipping

What are my payment choices?
We accept payments via PayPal and checks. Please note that we will not ship your order until we receive payment from you.

When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Do you ship to my country?
Send us an email if you are interested in having an order shipping outside the U.S. Please note that orders shipped outside the U.S. require additional shipping charges.

Pricing & Billing

Do I have to pay sales tax?
You only have to pay sales tax if you are located in California, which is where our business is located.

Contact Us

How do I contact you?
You can email us anytime at support@americansuperstarclothing.com.